Terms of service
Parent organisation: Imperial Society of Teachers of Dancing
Registered office: 22–26 Paul Street, London EC2A 4QE
Company number: 00392978
VAT number: GB495718244
Email: sales@istd.org
Telephone: +44 (0)20 7377 1577
When we say “you”, we mean the customer.
We sell:
- Physical products, such as books, CDs, DVDs and merchandise
- Print-on-demand products, including selected clothing, accessories and other merchandise that is produced to order on our behalf by our fulfilment partner, Teemill
- Digital products, such as digital books and downloadable or streamed audio and video content
Some products may only be available in digital format as part of our sustainability programme.
All products are subject to availability.
Print-on-demand products
Certain products available through the ISTD Shop are produced to order and fulfilled on our behalf by Teemill, our print-on-demand service provider.
When you purchase one of these products, your contract remains with ISTD Enterprises. Teemill produces, packages and dispatches the product on our behalf.
Print-on-demand products may be produced and dispatched separately from other products in your order and may therefore arrive at different times.
- All prices are shown in pounds sterling (£)
- Prices include VAT where applicable
- Delivery charges are shown separately at checkout
- You must be logged in, or use the relevant discount code where applicable
- Your membership must be valid at the time of purchase
When you place an order:
- You are making an offer to purchase, so please review your order carefully before submitting it.
- We must receive and process your payment before your order is accepted.
- We will send you confirmation of your order using the contact details you provide.
- We reserve the right to decline or cancel an order where there is a legitimate reason to do so, for example where a product is unavailable, there has been an obvious pricing or description error, or we reasonably suspect fraud or misuse.
- If we are unable to accept your order, make a material change to it, or need to cancel it, we will contact you using the details provided when you placed your order and will refund any payment due.
Your statutory cancellation rights are explained in section 11.
For physical products fulfilled directly by us:
- We aim to dispatch items within 2 working days
- Orders are usually sent via Royal Mail
- Delivery times may vary, particularly for international orders
Some products are produced to order and fulfilled separately on our behalf by Teemill. These products may have different production and dispatch times from other ISTD Shop products.
If your order contains both print-on-demand products and other products, they may be dispatched separately and may arrive at different times.
Available delivery options, estimated delivery information and applicable delivery charges will be displayed at checkout.
For international orders, you may be responsible for any applicable customs duties, import taxes or other local charges.
Risk of loss or damage to physical products passes to you when the products are delivered to you.
- Are for personal use only
- Must not be shared, copied, uploaded, resold or distributed
- May include digital rights management (DRM) protection
- Copy, share or reproduce content
- Upload content to the internet
- Use content for commercial or teaching purposes beyond your licence
If you change your mind about an eligible physical product purchased online, you normally have the right to cancel your purchase within 14 days of receiving the goods.
If you cancel, you must return the item to us in accordance with the instructions we provide. You may examine an item as you would reasonably be able to in a shop, but we may reduce a refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it.
Please contact sales@istd.org before returning an item so that we can provide the appropriate returns instructions and address.
Refunds will be processed once the returned item has been received, or once you have provided evidence that it has been returned where applicable, in accordance with your statutory rights.
c/o L&S Printing
Print-on-demand products
Some products available through the ISTD Shop are produced to order on our behalf by Teemill.
For standard, non-personalised print-on-demand products, your normal statutory cancellation and return rights apply unless otherwise stated on the product page.
Where a product has been made to your specifications or clearly personalised for you, your statutory right to cancel may not apply.
This does not affect your rights where a product is faulty, damaged, incorrect, not as described or otherwise does not conform to the contract.
If you have a problem with a print-on-demand product, please contact sales@istd.org with your order number. As your contract is with ISTD Enterprises, we will be your point of contact for resolving the issue.
- The file is faulty or corrupt, and
- The issue cannot be resolved by providing a replacement copy
- The right to cancel ends once a digital download has started
- Physical items must be returned unopened
- Indirect or consequential losses
- Loss of income, profit or data
- Technical issues outside our control
We use trusted service providers and data processors to operate the ISTD Shop and fulfil customer orders.
Certain print-on-demand products are produced and fulfilled on our behalf by Teemill, which acts as our service provider and data processor. Where you purchase a Teemill-fulfilled product, we share the personal information necessary to process and fulfil your order with Teemill. This may include your name, contact details, delivery address and details of the products ordered.
Teemill processes this information on behalf of ISTD Enterprises and under our instructions for the purposes of producing, packaging, dispatching and delivering your order and providing associated fulfilment services.
We only provide the personal information reasonably necessary for these purposes.
We do not sell your personal data to third parties. Further information about how we collect, use, share and protect your personal information is set out in our Privacy Policy.
+44 (0)20 7377 1577