Delivery and Returns
Delivery of physical products
• We aim to dispatch physical items within 2 working days.
• Items are dispatched by our third-party mailing house, L&S Printing.
• Orders are usually sent via Royal Mail.
• Delivery times may vary, particularly for international orders.
Some products are produced to order and fulfilled separately on our behalf by Teemill. These products may have different production and dispatch times from other ISTD Shop products.
If your order contains both print-on-demand products and other products, they may be dispatched separately and may arrive at different times.
Available delivery options, estimated delivery information and applicable delivery charges will be displayed at checkout.
For international orders, you may be responsible for any applicable customs duties, import taxes or other local charges.
The risk of loss or damage to physical products passes to you once the products are delivered to you.
Delivery of digital products
Digital products are supplied for personal use only. This means they:
• May only be used by the person who purchased them.
• Must not be shared, copied, uploaded, resold or distributed.
• May include digital rights management (DRM) protection.
By purchasing a digital product, you confirm that you will use it only in line with these terms.
Returns for physical products
You may return physical items within 14 days of receipt if they are:
• Faulty; or
• Unopened and unused.
Please return items with order number and proof of postage to:
ISTD c/o L&S Printing Company Limited
Hazelwood Close
Worthing
West Sussex
BN14 8NP
Refunds will be issued once the returned item has been received and checked.
Some products available through the ISTD Shop are produced to order on our behalf by Teemill.
For standard, non-personalised print-on-demand products, our normal cancellation and returns terms apply unless otherwise stated on the product page.
Where a product has been made to your specifications or clearly personalised for you, your statutory right to cancel may not apply.
This does not affect your rights where a product is faulty, damaged, incorrect, not as described or otherwise does not conform to the contract.
If you have a problem with a print-on-demand product, please contact sales@istd.org with your order number. As your contract is with ISTD Enterprises, we will be your point of contact for resolving the issue.
Returns for digital products
Digital products are non-refundable, unless:
• The file is faulty or corrupt; and
• The issue cannot be resolved by providing a replacement copy.
Please contact sales@istd.org with your order number if you experience any issues.
Your right to cancel
Under UK consumer law, you have a 14-day cooling-off period for most purchases.
Please note:
- Different cancellation rules apply to digital content once supply has begun with your express consent and acknowledgement that your cancellation right will be lost.
- Products made to your specifications or clearly personalised for you may be exempt from the right to cancel.
- Your cancellation rights do not affect your statutory rights where a product is faulty, damaged, incorrect or not as described.
This does not affect your statutory rights if goods are faulty.
Limitation of liability
We are responsible for supplying products as described.
However, we are not liable for:
• Indirect or consequential losses;
• Loss of income, profit or data; or
• Technical issues outside our reasonable control.
Contact us
• If you have any questions about these terms and conditions, please contact us.
• Email: sales@istd.org
Telephone: +44 (0)20 7377 1577