Deliveries,Terms & Conditions
Members' Login Area
If you are a current ISTD member and you are using the online shop for the first time, please click on "Lost password" at the top right in the Login / Register section.
Please enter your email address when prompted and you will receive an email with a temporary password that will allow you to log in, check your contact details, make your purchase (with your 5% members discount), and reset your password for the future.
Non-members may also register to ensure that their contact details are retained for any future purchases.
You can pay online using Visa, Mastercard, Switch, Solo & Electron. Our online shop uses secure payment systems and the ISTD does not store your credit card details. Please follow the onscreen instructions carefully when making a payment.
If you are having trouble ordering online, please call us on 020 7377 1577 (ext. 811).
Payment is due before shipment. The shop operates Monday to Friday from 9.00am to 5.00pm and purchases can also be made in person or over the phone.
Please note that all items for sale in the ISTD shop already include VAT. Prices shown are inclusive of 20% VAT for UK and EU customers.
While we try to hold stock of each item listed on our website, unfortunately unexpected demand or syllabus updates can sometimes result in out of stock situations. If an item is out of stock, we will acknowledge your order and advise you of an expected despatch date.
We aim to despatch all items within 24 hours of receipt.
Prices as listed include postage, packing and VAT for UK deliveries. Any additional postage charges for delivery to the EU and Rest of the World will be clearly indicated at the time of ordering.
Most UK orders up to 2kg are posted free using 1st class packet post.
For larger parcels, couriers are used and overseas orders are sent by airmail or courier.
Special Delivery Instructions
If you add special delivery instructions to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
Refunds or replacements will only be given on faulty or unopened items, if returned to the ISTD within 28 days of the date placing your order.
This is the way we handle information:
Automatic Collection: Our Web server automatically recognizes only the visitor's domain name (not the e-mail address) and records the visitor's browser and platform type (e.g., Netscape browser on a Microsoft platform).
When visitors send us e-mail or give us their e-mail address when registering on the website, we retain their e-mail address. However, we do not share our e-mail lists. By giving us your email address you are consenting to receive our bi-monthly email newsletter. If you do not wish to receive it, please follow the unsubscribe link on the newsletter.
We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers registered) and contact information (e.g., name, address, phone number).
Our visitor also has with the ability to correct inaccuracies in contact information and unique identifiers.
On request with verification, we will give the visitor a reminder with unique identifier information (e.g., customer number or password).
Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding registering online.
http://shop.istd.org does not have arrangements with any ad server companies for this website.
We use industry-standard encryption technologies to ensure the security of customer credit card data when transferring and receiving customer data exchanged with our site server. All other data transfer is conducted through normal internet traffic. Disclosure if required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information. By using http://shop.istd.org, you consent to all of the above uses of your data.